If your mattress is not the right comfort level — or your comfort needs have changed — we offer comfort adjustments on eligible mattress lines. Comfort adjustments are intended for comfort preference changes and do not indicate a product defect. Adjustments may involve material and service costs.

Eligibility requirements: your mattress must be in clean condition with no stains or moisture damage.

First 6 months after purchase:

•  Changing the coil/going firmer or softer:
• Twin / Twin XL: $250
• Full / Queen: $300
• King: $400

• Pillow Top Add-On:
• Customer pays the difference in price between the current mattress and the pillow top model.

After 6 months (through the end of the warranty period)

• Service fee: $100 per year (each year after the first 6 months)
• Plus: coil swap or pillow top pricing listed above

 

Example: Year 3 adjustment = $300 service fee + coil/pillow top cost.

Delivery & Pickup Fees (If Applicable):

Delivery is based on mileage and is calculated as:

Distance × 2 (pickup + drop-off)

Ways to reduce or avoid the delivery fee:

• Customers may reduce delivery costs by transporting the mattress  one way
• Customers can avoid delivery fees entirely by bringing the mattress to our factory

We use a mileage map to determine delivery pricing.

Need Help?

If you have any questions, please reach out — or fill out a Comfort Adjustment Claim on our website.